As i mentioned here before, i think that a sociological perspective might be able to shed light on the much-debated Enterprise 2.0 & ROI-topic. Well, so how could a starting point for this approach look? This list of social software usage offers some promising hints. Granted, these examples are all formulated in a way that measuring hard figures might seem nearly impossible at first, but you have to keep in mind that social interaction between employees can also yield a measurable revenue – even if it is only one employee posing a question.
Schlagwörter
2010 Atlassian Best Practice Blog Blogs Business Case Case Studies CEWP Confluence CSS Design Enterprise 2.0 Forms Google Henry Jenkins Information Architecture Internal Communications Intranet Intranet 2.0 Javascript jQuery Knowledge Management Media Studies Open Source ROI Science Fiction Sharepoint SharePoint 2010 Social Media Social Software Sociology Software ThoughtFarmer Transmedia Storytelling Tweets Twitter Usability User Experience Video Video Games Web 2.0 Web Parts Wiki Workflow World BuildingFeeds
One Trackback
[...] I have to come back to what I have written about the ROI of Enterprise 2.0 applications. Here and here I phrased an idea of using sociological tool sets to grasp the outcomes and possible benefits of [...]