Experience Maps Identify Inefficiencies and Opportunities
An experience map is a holistic view of all of the touchpoints or interactions people have with a brand. It enables you to determine a number of key factors:
Offene Daten Berlin
Im Berliner Datenportal stellt das Land Berlin Datensätze der öffentlichen Verwaltung zur Verfügung. So soll Verwaltungsmitarbeitern, Bürgern, Unternehmen und Wissenschaftlern die Möglichkeit gegeben werden, über einen zentralen Einstiegspunkt auf Daten und Informationen der Berliner Verwaltung zuzugreifen und diese weiterzuverwenden, so dass durch neue Ideen sowie Kombination und Analyse neue Erkenntnisse aus den vorhandenen Daten gewonnen werden können.
Basically, we discovered that in any interaction, the person with the higher status uses I-words less (yes, less) than people who are low in status. [...] When undergraduates wrote me, their emails were littered with I, me, and my. My response, although quite friendly, was remarkably detached — hardly an I-word graced the page. And then I analyzed my emails to the dean of my college. My emails looked like an I-word salad; his emails back to me were practically I-word free.
James Pennebaker – The Secret Language Code
datacatalogs.org
DataCatalogs.org aims to be the most comprehensive list of open data catalogs in the world. It is curated by a group of leading open data experts from around the world – including representatives from local, regional and national governments, international organisations such as the World Bank, and numerous NGOs.
