Examples of analogies that help explain SharePoint navigation structures.

An experience map is a holistic view of all of the touchpoints or interactions people have with a brand. It enables you to determine a number of key factors:

Moving help inside the interface has many advantages, and there are plenty of best practices for style and format. But the biggest shift in perspective [...] is to stop differentiating between the interface and the help content.

UX Myths collects the most frequent user experience design misconceptions and explains why they don’t hold true.

As intranet projects benefit from powerful implementation platforms, teams should focus on optimizing the user experience for specific organizational needs, as 4 winning examples show.

Also called guided navigation and faceted search, the faceted navigation model leverages metadata fields and values to provide users with visible options for clarifying and refining queries. Faceted navigation is arguably the most significant search innovation of the past decade.

ClickHeat is a visual heatmap of clicks on a HTML page, showing hot and cold click zones. ClickHeat is an OpenSource software, released under GPL licence, and free of charge.

Information architecture is an often misunderstood job title. Are they Designers? Developers? Managers? All of the above? In this article we’ll discuss what information architecture is, why it’s related to usability, and what are the common tools/programs used in information architecture.

Mag+ on Vimeo: This conceptual video is a corporate collaborative research project initiated by Bonnier R&D into the experience of reading magazines on handheld digital devices.

A multitude of links to various resources, articles, and techniques.