Experience Maps Identify Inefficiencies and Opportunities

Experience Maps Identify Inefficiencies and Opportunities

An experience map is a holistic view of all of the touchpoints or interactions people have with a brand. It enables you to determine a number of key factors:

YouTube – Building „Windows 8“ – Video #1

YouTube – Building „Windows 8“ – Video #1.

UX Myths

UX Myths

UX Myths collects the most frequent user experience design misconceptions and explains why they don’t hold true.

Surfacescapes Demo Walkthrough on Vimeo

Surfacescapes Demo Walkthrough: A walk-through of the current build of a proof of concept for a Dungeons & Dragons experience on the Microsoft Surface.

Enterprise Information Systems and Definitions

Some terms are too often used with only a rough and blurry definition of what they might contain and in which context they can be applied. I am as guilty of this as is every information worker. So, to make sense of terms like Knowledge Management, Internal Communications and eCollaboration, they have to be defined first. Regarding Information Architecture and User Experience, this article tries to incorporate these topics in a unifying concept. It is thoughtful, written with insight, and only the first in an upcoming series, so you are hereby ordered to read it – not only because it accomplishes the feat of simultaneously coining and explaining a new term along the way: the Enterprise-Wide Information System.

SharePoint Pitfalls, Planning and User Experience

SharePoint links for today:

  • Dig yourself a hole: Top SharePoint Pitfalls [Link]
  • Some user experience concepts, applicable to SharePoint, but not exclusively [Link]
  • Toby Ward on SharePoint Planning and Governance [Link, via]